Return policy

Effective Date: 12 October 2026 This Return and Refund Policy sets out our rules for returns, exchanges and refunds, compliant with Australian Consumer Law and Stripe merchant requirements.

Return Eligibility Window

You may submit a return request within 30 calendar days after you receive your parcel. Return requests submitted after this window will not be accepted.

Eligible Items

Items must be unused, unwashed, undamaged, with original tags attached and in resellable condition. Clearance / final sale items are non-returnable and non-refundable unless they arrive defective, damaged or wrong item sent.

Non-returnable Situations

  • Items with obvious signs of wear, washing, stain, damage caused by customer
  • Missing original tags, packaging destroyed
  • Customised products (if applicable)
  • Final sale marked goods (except for quality defect)

How to Submit Return

Send an email to sales@mirranoir.com with your order number, photos of the product and reason for return. Our support team will review your request and send return instructions within 2 business days. Please do not send items back before receiving our authorised return instruction. Unauthorised returns will not be processed.

Return Shipping Cost

If the return is caused by our error: wrong item, defective product, damaged goods on arrival, we will cover the return shipping cost. If you return items due to personal reasons such as size not fit, colour dislike, style not as expected, you are responsible for the return shipping fee. Original outbound free shipping cost will not be refunded.

Refund Process

Once we receive and inspect your returned goods and confirm they meet return requirements, we will initiate your refund within 3–7 business days. Refunds will be issued back to your original payment method used at checkout. The time for the refund to show in your account depends on your payment provider or bank processing speed. We cannot control bank processing delays.

Damaged / Defective / Wrong Item

If you receive damaged, defective or incorrect items, please contact us within 7 days of delivery and provide clear photos of parcel outer packaging and product issue. We will arrange replacement or full refund at our option.

Contact: sales@mirranoir.com | +61 8 9357 4829 BDD ELECTRICAL PTY LTD 20 Strelitzia Avenue, Forrestfield WA 6058, Australia